Terms & Conditions

Comodo SSL Security Certificate

Shandon Hotel & Spa is verified as a service provider through the COMODO CA Limited Authority.
SSL Certificate

About SSL Certifiacates

comodo_secure_100x85_white

Credit Card Security – The credit card details page of Shandon Hotel & Spa is protected by powerful Secure Sockets Layer (SSL) encryption technology. SSL encrypts your name, credit card number and expiry date before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone.

Additionally, credit card usage is verified directly through a live secure connection with the banking system at time of debiting. Shandon Hotel & Spa uses a trusted 3rd party supplier Elavon payments to process your online payment. Elavon Payments will appear on your credit card statement.

Creditcards

card-mccard-visa

 

 

Online Vouchers

Please note that if you have booked a specific package that this package may have its own valid dates and is subject to availability. If the specific package you have booked is no longer available or if that particular package has expired, you will still be able to use the monetary value on your voucher from 12 months from date of issue. This voucher number corresponds with a plastic gift card which will be given to you when you arrive at hotel reception, this plastic card can be used anywhere in the resort. Gift vouchers cannot be exchanged for cash. In the event of a refund for a service or product, this will be put on a gift card.

Vouchers will be issued within 48 hours of receipt of payment, but please allow up to 7 working days for delivery by Post.

The total value of your gift voucher purchase will be debited from your card at time of purchase.

To purchase a voucher you must enter the details of a valid credit or charge card legally held by you. Card details will be validated prior to the transaction being confirmed and the Voucher(s) being issued.

All successful online transactions are confirmed to the purchaser by email. Each purchase is given a unique transaction reference. Please use this reference if you need to communicate with the issuer regarding any purchase.

Vouchers are valid for one year from the date of issue.

Each voucher will have a monetary value of which it has been purchased.

Shandon Hotel & Spa is not responsible for vouchers that are lost or mislaid.

Vouchers are valid only when signed by an authorised signatory.

The use of voucher(s) to purchase accommodation, meals or services is subject to availability. Supplements may apply at restricted times for example Bank Holidays and Special Events.

Vouchers may be used for more than one transaction. Cash refunds are not permitted. A new voucher will be issued for any unused outstanding balance.

Vouchers may not be redeemed for cash.

Vouchers must be presented on arrival at Shandon Hotel & Spa

Vouchers that have been altered or damaged in any way will not be accepted.

Vouchers that have expired will not be accepted.

The voucher purchase price is inclusive of VAT..

All vouchers purchased are non-transferable.

Privacy Statement

Shandon Hotel & Spa is committed to preserving the privacy of all visitors to www.shandonhotel.com and our Shandon Hotel & Spa Facebook Page. Please read the following privacy statement to understand how we use and protect the information that you provide to us.

By using this site, you consent to the collection, use and transfer of your information under the terms of this privacy statement.

Information We Collect From You

When you visit, register or order products or services on our Websites you may be asked to provide certain information about yourself, such as your name, contact details and credit or debit card information.
We may also collect information about your usage of our Websites as well as information about you (messages you post to our Websites and) e-mails or letters you send to us.

Use of Your Information
We use your information to supply you with products or services ordered by you, to bill you and to contact you about an order or reservation. We also analyse information provided by you and others to help us administer, support, and improve our Hotel and to make your experience more enjoyable.

We may use your information to contact you to tell you about important changes or developments to our Websites or our services, or to obtain your views on our services.

Where you have agreed, we may use your information to let you know about other products, promotions and services which might be of interest to you. This contact may be by post, telephone, fax or e-mail. If you want to stop receiving information about other products and services, you can opt out at any time by contacting us.

(Note – If information may be transferred outside the European Economic Area, add whichever of the following parts may apply)

The information you provide to us will be held on our computers in (insert countries) and may be accessed by or given to our staff working outside the European Economic Area. It may also be accessed by third parties, some of whom are located outside the European Economic Area, who act for us for the purposes set out in this privacy statement or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process payments and provide support services on our behalf. (in particular, information may be passed to (add any known recipient of information outside the EEA, and what that recipient does.)

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this privacy statement.

Disclosure to Other People

We will never sell or rent your details to a third party.
We may pass aggregate information on the usage of our site to third parties, but his will not include information that can be used to identify you.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

IP Addresses
An IP address is a number that is assigned to your computer automatically when you use the internet. When you visit a particular web page in our Websites, our servers log your IP address.

We may use your IP address to help diagnose problems with our server and to administer our Websites. Your IP address is also used to help identify you and to gather broad demographic information.

Cookies
A cookie is a small file sent to your browser from a Web server and stored on your computer’s hard drive to identify you as the user of our Websites. Many internet sites use cookies.

Our Websites use cookies to keep track of your access to the sites. We may also use cookies to deliver content specific to your interests. You can set your browser preferences to reject all cookies, but this will prevent you from using most customised services and you may have to repeatedly enter log in information in order to use some services. Cookies make your experience easier by saving your preferences.

Security
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

Data Retention
We will retain your information for a reasonable period or as long as the law requires.

Changing Your Information
You are entitled to see the information we hold about you. The law entitles us to charge you a fee for doing so. If you wish to see this information, please contact us (insert contact details)

You can also ask us to amend the information we hold about you to ensure that it is accurate and kept up to date. Please contact us to do so (insert contact details).

Changes To Our Privacy Statement
Any changes to our privacy statement in the future will be posted to the website and where appropriate, through e-mail notification.

Pricing Errors
While we do our best to minimise mistakes, sometimes mistakes happen. Shandon Hotel & Spa reserves the right to cancel contracts based upon incorrect information being displayed in relation to price or service.

Promotions and offers
Please note that all promotional offers are subject to specific terms, conditions and restrictions listed on the specific webpage. All special offers are subject to availability.

Site use
Our website is intended to provide information about Shandon Hotel & Spa to our guests and to assist our guests in determining the availability and booking of a reservation. Apart from printing information in connection with your travel, you are not entitled to reproduce, replicate, sell, resell or otherwise exploit the website listed above unless we provide you with prior written permission to do so.

Eligibility of use
Use of shandonhotel.com and all Shandon Hotel & Spa branded websites is restricted to people over the age of 18 who can enter into binding contracts.

Passwords
You are responsible for maintaining the confidentiality of your own password and account for all activities that occur under your account.

Links to third party websites
Links that feature on shandonhotel.com are links to other sites that we believe may be of interest to you. By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website.

Queries and complaints
Queries and/or complaints must be notified to Shandon Hotel & Spa in writing within seven (7) days of the problem arising or seven (7) days of the problem arising whichever is the earlier.

Warranty
Shandon Hotel & Spa warrants that we will provide our services with due skill, care and diligence, and that any materials used will be sound and reasonably fit for the purpose for which they are required.

Shandon Hotel & Spa shall have no other liability to its customers whether under these general terms and conditions or on any other basis including liability in tort as a result of the sale of our services.

WiFi on site

Please note, we are blessed with a wonderful, scenic location.  The only ‘draw back’ of our amazing views is the poor WiFi signal.  We offer FREE WiFi to all guests however, we cannot guarantee its dependability at present.  We hope you understand.

Remedy
Where a complaint is upheld by Shandon Hotel & Spa our liability shall be limited to:
Correcting the fault at our expense
At our option, reimbursement of the price of the services affected by the fault in question

If you believe that our websites or systems have collected incorrect information or if you would like to dispute any information, please contact us at:

Shandon Hotel
Marble Hill Strand, Portnablagh, Dunfanaghy, Co. Donegal, Ireland
Tel: +353 74 9136137, info@shandonhotelspa.com