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Guest Directory

Dear Guest

It is with great pleasure that I welcome you to the new Shandon Hotel & Spa.  I sincerely appreciate the choice you had when choosing a hotel in Donegal, and on this occasion I am very honored that amongst all the fabulous resorts in our County, you chose the Shandon.

In line with our COVID-19 policy enhancements, there are some temporary changes to how we do things, all of which is contained in this document.  Our changes are simply enhanced dis-infecting of all touch points and we recommend that you maintain a 2m distance at all times.  Please wash your hands regularly and use the hand santisers provided. 

The Shandon Hotel & Spa has unmatched views over Sheephaven Bay,  we are fortunate that we are situated on the beautiful Wild Atlantic Way and may I take this opportunity to encourage you to take in this beautiful location, be it a drive on Horn Head or a stroll on Marble Hill Beach which is on our doorstep.

Our team are passionate about creating truly memorable guest experiences, if any part of your stay does not impress you then please do not hesitate in speaking to me immediately so I can remedy the issue and ensure that your experience is exceptional.

Residents can enjoy a discounted entry to our luxury Thermal Spa, for more details on our Thermal Spa, Hair or Spa Treatments please dial 455.

Dining at the Shandon is a real treat, be it Afternoon Tea with a view, a pint of Guinness & Mussels in the bar, or if you preferred to be spoiled, then an evening in our dining room is highly recommended.

I wish you a very comfortable, enjoyable & relaxing stay at The Shandon Hotel & Spa.

Warmest Regards

Carolynne Harrison
General Manager

 GUEST DIRECTORY 

Leisure Centre

***Our leisure centre re-opens on the 20th July 2020***

The Shandon Hotel Leisure Centre is available to all residents free of charge.

The facilities include a 17.5 metre swimming pool, Jacuzzi, Sauna and Steam-Room. Please phone extension 454 for more information.

Opening times from the 20th July 2020:

Monday – Saturday:              8am – 8.30pm

Sunday:                                     8am – 5.00pm

Pool Closures:

To accommodate swimming lessons the leisure centre is will be closed for a short period during your stay, for more information on this, please call our leisure centre on 454 before you arrive to ensure that there are no lessons that will affect your time in the pool.

Pool Rules

  • Over 18’s only after 7.00pm
  • Children under 12 must have an adult in the water with them at all times
  • Health suite is strictly 18’s and over

Other Information

  • Swim hats must be worn by all pool users
  • Swim hats can be purchased for €3 per person
  • Please note we do not have credit card facilities, cash or room charge only
  • Towels are provided by the leisure club for Residents only.
  • Swimsuits, shorts and other accessories are available to purchase

Rooms Policy

All Bedrooms are Non-Smoking, if you chose to ignore this policy and smoke in the bedroom you will be charged for the costs involved in deep cleaning the room and loss of revenue while the room is unable to be sold.

Costs will also apply should you cause damage to hotel property.

Bathrobes, Hairdryers etc are provided for your use while in the hotel.  If you wish to take them home, they can be purchased from Reception.  Please note there will be a charge made for items removed from the bedrooms without authorisation.

For the comfort of all our residents we would ask you to keep noise levels to a minimum after 9pm particularly when retiring late at night.  Please consider the enjoyment of your neighbours, especially those with young children.

Housekeeping

In line with our COVID-19 policy enhancements, we will only service your room every third night.  Each day, fresh towels and sundries will be provided and we ask that you place rubbish bin outside along with the bag provided for used towels before 10am daily. If you require for your room to be cleaned for any reason or vacuumed, please request this before 10am and note that we will need at least one hour to totally dis-infect your room again. Any entry to your room by our team will require full sanitisation.  Please only place towels in the bag that you wish to be replaced in line with our eco-friendly policy.

If you require extra sundries or have any questions in relation to these changes, please do not hesitate in calling reception.

Writing material

In line with our COVID-19 policy enhancments, we can provide you with writing material, envelops and pre-santitised pens on request, simply dial 0.

Check Out: All rooms must be vacated before 11am. Late departure is not available at the moment due to the necessity for our enhanced cleaning schedules as a result of Covid-19.  The cost of €25 per hour applies if you fail to vacate by 11am sharp.

Account: All accounts should now be either paid in full or pre-authorised for extra charges on the night before you arrive as we now operate a remote check in in order to speed up checking in and checking out.

On the morning of departure, if you have any changes left to pay, your bill will be slid under your door. We ask that you dial 0 if there are any discrepancies as we will automatically charge the card provided.

We ask that you still come down to hand in your keys when leaving so we can check how everything was and bid you’re a safe journey onwards.

Telephone Information

Reception Dial “0”

For Outside Line – Please contact Reception

To call another Room – Dial the Room Number

Wake Up Calls, to set an automatic wakeup call – This can only be arranged by contacting reception, our receptionists will be more than happy to set your alarm call for you.

Babysitter Service, the hotel can arrange a babysitter on request, please ring reception for further details.  This service is subject to availability.

Doctor, if you need a doctor please contact reception for assistance, if you have an emergency, please also dial ‘0’ for assistance.

Now-Doc – Emergency out of hours service – 1850 400 911

Room Safe, all bedrooms have this facility.  Please follow the instruction on the front of the safe.  Please ensure belongings are removed prior to departure

Laundry Service, we provide laundry services and charges apply. A Laundry Bag & Tariff are provided in your room.  Please contact reception for further details.

Adapters, available at reception (subject to a small deposit).

Personal Items, if you forgot something, please call us at reception, we may have those items available for purchase, or we will suggest the nearest place to get them.

Business Services, photo-copying, emailing and other business support available at reception.  Extra charges apply.

Luggage, can be stored at reception.

Umbrellas, if it is raining and you forgot yours, we will be more than happy to let you borrow one during your stay.

Wi-Fi is free of charge and you do not need a password to access.  If you have any issues getting access, please contact reception.

Taxis, please contract Reception who will organise this for you.  To avoid disappointment please give as much notice as possible.

Outdoor Activities to book the hotels Tennis Court or to enquire about the availability of our rounders set, please contact reception (0).

Gift Cards, ensure that your family & friends enjoy “The Shandon Hotel” experience.

Gift Cards can be purchased from Reception or on our website.

SPA & Hair Salon (Dial – 455)

Relax & Revitalised in our Spa.  To avoid disappointment please make a reservation at your earliest convenience.  Bookings must be made direct with the Spa.  The Spa is located in a separate building.

Church Services:

*** Please note, there is likely to be changes to church services during this time, please ask reception for assistance ***

Roman Catholic

Holy Cross, Dunfanaghy

Saturday – 7pm

Sunday  –  10 am & 11.30am

Weekdays – 10am

St Michaels, Creeslough  

Saturday – 7.30pm

Sunday – 9am & 11am

Weekdays – 10am

Ards Friary   

Sunday – 7.30am & 9am

& 5.30pm

Presbyterian:                      

Dunfanaghy

Sunday at 10.30am

Church of Ireland:

Holy Trinity, Dunfanaghy 

Sunday at 10.30am

St Johns, Ballymore     

Sunday at 10.30am

DINING @ Shandon Hotel & Spa

***Please pre-book your table for table service drinks or food*** You can do this online or simply dial 0 from your room just before you arrive down to ensure we have your table fully sanitised.

Breakfast

Monday – Sunday:              7.30am – 11.00am

Booking is essential for breakfast, if you have not already booked, please dial 0 immediately.

Marbles Restaurant

Available from 6-9pm. Booking is essential.

Contact Reception to check availability and to make a reservation. Marbles is open subject to demand. Please be aware that Marbles Restaurant operates a smart dress code.

Beats Bar (Dial – 457)

Available daily from 12.30-9pm.

Bookings are now essential for table service drinks and food, simply dial 0 from your room and we will take care of you.

Room Service (Dial – 457)

Room Service is available until 9pm (Menu available online (Beats Bar or you can request a disposable copy to be delivered to your room).

Room Service charge applies – €5 Euro per order.

Please note that at present, we cannot enter your room.  When we arrive, we will knock at your door and we will stand outside while you take your items from the tray.

We recommend enjoying the full dining experience in our bar.

Breakfast in Bed

Please request the Breakfast Order Card and hang on the outside of your bedroom door or pass to Reception before you retire for the evening.

A Room Service charge of €10 per person applies.

We will endeavour to deliver your breakfast as close to your chosen time as possible.  Again, at present we cannot enter your room, when we arrive we will knock at your door and we will remain outside the room until you take your items off the tray.

We recommend enjoying breakfast in our dining room so you can enjoy the best level of service.

Television Channels

  1. RTE One
  2. RTE2
  3. TV3
  4. TG4
  5. 3e
  6. Be3
  7. RTE Junior
  8. RTE One +1
  9. RTE News Now
  10. BBC News
  11. BBC One NI
  12. BBC Two NI
  13. UTV
  14. ITV2
  15. ITV3
  16. ITV4
  17. Channel 4
  18. Channel 5
  19. ITVBE
  20. E4
  21. More4
  22. E4
  23. 5 USA
  24. 5 Select
  25. 5 Star
  26. 5 Spike
  27. CITV
  28. CBBC
  29. Pop Max
  30. Tiny Pop
  31. POP
  32. Tru TV
  33. True Ent
  34. CBS Action
  35. CBS Drama
  36. CBS Reality
  37. The Vault
  38. Chart Show Hits
  39. Chart Show TV
  40. Scuzz
  41. Your TV
  42. S4C
  43. True Movies
  44. Film 4 +1
  45. 5 Star +1
  46. Channel 5 +1
  47. 5 Spike +1
  48. 5 USA +1
  49. CBS Reality +1
  50. ITV +1
  51. ITV3 +1
  52. ITV4 + +1
  53. RADIO
  54. Tith an Oireacthas
  55. RTE Radio 1
  56. RTE Radio One Extra
  57. RTE Radio 2FM
  58. RTE Lyric
  59. RTE Radio Na Gaelt
  60. RTE Pulse
  61. RTE Junior
  62. RTE Gold
  63. RTE 2XM
  64. SPORT Radio
  65. RTE TalkSPORT

Non Smoking Policy

The hotel operates a strict No-Smoking Policy in all of our bedrooms. Failure to adhere to this policy will result in a minimum fine of €150.00 with additional charges for lost revenue, as the room will not be able to be resold until deep cleaning has taken place.

Should you choose to ignore this policy, your credit/debit card will be automatically charged accordingly without prior notice.

DAMAGE AND/OR THEFT OF HOTEL PROPERTY: You are liable for any damage caused (whether by the deliberate, negligence, or reckless act to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. The Shandon Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge the credit /debit card in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by The Shandon Hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT: Guest Rooms found with waste scattered around, in complete disorder, and/or “trashed” will be subject to a an initial €150.00 maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 100% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.  Upon discovery after a guest has checked out and failed to report or attempt to explain the damage, an initial charge of €350.00 will be made to your card, once the exact cost of the damage is ascertained, receipts will be provided to you and if it amounts to less than the initial charge, you will be reimbursed, if it is more, you will be liable for the difference.  If accidental damage occurs, it is very important to inform reception on departure.

DAMAGE TO MATTRESSES AND BEDDING: Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT: The Shandon Hotel reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

COVID-19 key changes – We kindly ask for your patience & understanding

PATIENCE

We ask for your patience as we navigate the new normal, temporary changes are as follows:

  • Please adhere to 2metre social distancing where possible as recommended by the HSE
  • Enhanced cleaning is required in bedrooms, therefore our temporary check in and check out times are as follows: Check out 11am sharp, Check in 4pm. We ask that you check out promptly and we also ask for your patience because we cannot guarantee check in at 4pm.  4pm will be the earliest you can check in and it is not guaranteed.
  • Rooms will no longer be serviced if you are staying 2 nights or less, each day, fresh towels and sundries will be provided and we ask that you place rubbish bin outside along with the bag provided for used towels before 10am daily. If you require for your room to be cleaned for any reason or vacuumed, please request this before 10am and note that we will need at least one hour to totally dis-infect your room again. Any entry to your room by our team will require full sanitisation.
  • We recommend that only one couple or family use the lift at one time.
  • We are not in the position to offer late check outs or early check in times at present.
  • Our lobby settees have been removed temporarily as it is not possible to safely manage casual seating because it would be impossible to sanitise without scheduled time slots, we apologise for any inconvenience in that regard.
  • Our spa is open with occupancy restrictions, booking in advance is necessary and subject to availability due to restrictions on capacity in line with social distancing requirements and cleaning schedules.  Our Thermal Spa will operate a managed rotation and per facility to allow physical distancing and sterilizing between groups.
  • Our leisure centre will not open on 20th July.
  • All tables be it for food or just drinks needs to be pre-booked in order for us to adhere to our enhanced dis-infecting of tables.  Please do not sit or touch any table unless you are shown to it by one of our team.

Things to See & Do

 

The Shandon Hotel & Spa is the perfect base to explore the wild beauty of Donegal, we have chosen a few of our favourite things to do while you are with us, however, our staff have even more lovely ideas to make your stay memorable, so please, try them.

For more information CLICK HERE

Shandon Hotel Fire Emergency Evacuation Procedure

The following arrangements have been made by Hotel Management to ensure fast and professional action in case of an emergency:

  1. Technical Installations:

Smoke Detectors: Rising smoke triggers the alarm of the concerned area and sends a signal to the hotel internal fire panel. Through the signal the Fire Marshal can identify the type of alarm and the area concerned. All guests are asked to respond to the alarm when raised and evacuate to the Muster point in the main Car Park at the foot of the steps.

Emergency Call Points: These will activate the fire alarm panel and the alarm bell/sounder will ring. Once the fire alarm/evacuation has been triggered you are asked to leave the hotel for your own safety. Please stay calm and follow the instructions of our trained staff and Fire Marshals.  Inside of your room you will find the information regarding the nearest emergency exit in relation to your bedroom within the hotel.

  1. Escape Routes: Green illuminated panels with white arrows point to the next emergency exit, all guests should follow this route to the nearest final exit point and make their way to the car park and await instructions.
  2. Lifts: All lifts will immediately go to ground floor once a fire alarm has been activated. DO NOT USE LIFTS IN CASE OF A FIRE!
  3. Disabled Guests: All disabled guests are registered at reception and with housekeeping. A member of the Management Team will assist with evacuation, along with the Fire Authority, when they arrive if necessary.

Fire Safety and Evacuation Regulations for Guests at the Shandon Hotel & Spa

FIRE SAFETY IS IMPORTANT – ALWAYS STAY CALM!

In case of a fire near you: – Go to and press the fire Emergency Point closest to you, this will set the alarm for the Hotel, the Fire Panel will register the area that the fire is located; the hotel Trained Staff and Fire Marshals will start to evacuate the hotel.  If a fire starts in your room please evacuate and use the nearest Fire Alarm. The fire detector will identify the location.

The following are not permitted in the bedrooms:

  • Candles lit and placed anywhere in the room
  • Smoking in the room
  • Light material placed over bed lamps to create ambiance
  • Any gaming equipment plugged in must not be left unattended; It must be shut down and unplugged
  • Do not leave any electronic devices charging whilst you are not present

EVACUATION: All guests are responsible for evacuating their bedroom and leave the hotel by the nearest exit; Management and Fire Marshals will only be present in the common areas, so it is important to know how to safely leave your room and get to the Muster Point, as indicated on the fire safety notice in your bedroom; do not take belongings; report to the Muster Point in the Car Park and make yourself known to the member of staff taking names.

It is only safe to return to the hotel or spa after a full inspection has taken place and Senior Management or a member of the Fire Authority says it is safe to do so.

Reporting Of Accidents and Incidents

Any Accidents or Incidents that happen/occurs whilst at the Shandon Hotel or Spa must be reported to reception as soon as it is practicable; this must be recorded in the Accident/Incident book and be investigated by a Manager. Any guest who does not report an Accident or Incident does so at their own risk.

 

 

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